SHSMD Education 2020 Webinar | Human-centered Leadership: A Key to Frictionless Healthcare During and After COVID-19

Date: Nov 04, 2020 - Nov 04, 2020


Description:

Human-centered Leadership: A Key to Frictionless Healthcare During and After COVID-19

 

COVID-19 has caused unprecedented strain on healthcare team members and leaders. Abrupt changes in processes, frictions in workflows, financial pressures, and fear for personal safety and the safety of patients and families are adding strain to a profession that already faced an epidemic of burnout.
 

Join the Society for Health Care Strategy & Market Development for an important discussion about the benefits of embracing human-centered leadership. You will learn how mastering this leadership model can strengthen care team resilience, create frictionless healthcare experiences, and pave the way for connected healing ecosystems now and beyond the pandemic.

 

While today’s uncertainty and chaos make it easy to abandon human-centered leadership principles, the cost of leading without explicitly supporting team members’ healing potential is exceedingly high. Our guest speakers will outline the importance on this approach and share how healthcare leaders across the country are effectively leading their teams and organizations with humanity at the center, while fostering meaningful human connections despite physical barriers created by restricted visitor policies and PPE.

 

Speakers

Bridget Duffy, MD, Chief Medical Officer, Vocera, Co-founder, Experience Innovation Network

Liz Boehm, Executive Strategist, Human-Centered Research, Experience Innovation Network