SHSMD Education 2021 | How to Build a Human-Centered Brand Experience: New Vol. 4 Insights, Inspirations and Successes

Date: Apr 28, 2021 - Apr 28, 2021


Description:

SHSMD Webinar | How to Build a Human-Centered Brand Experience:
New Vol. 4 Insights, Inspirations and Successes.


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Wednesday, April 28, 2021
12:30pm-1:30pm CT / 1:30-2:30pm ET


If one thing is certain coming out of this tumultuous year, it’s that we are not going “back” to normal as it was. But that doesn’t have to be a bad thing. COVID-19 created a catalyst for change from a healthcare brand and experience perspective—one that was much needed and a long-time coming. Virtual care solutions were set up and deployed in a matter of weeks. Internal barriers were broken down as collaboration became essential to quick pivots and changing priorities. Brands from across the industry came together for the good of the communities and consumers they serve. How do we continue to adapt to this new future? The fundamentals of healthcare haven’t changed but healthcare leaders will need to double down on their commitments to brand and experience to be successful. Learn what’s inside the minds of our consumers and communities and how some of your peers have leveraged Humanizing Brand Experience insights across their organizations.


For assistance from a SHSMD representative, please call 312.422.3888 or send an e-mail to shsmd@aha.org. The views and opinions expressed are those of the presenter and do not necessarily state or reflect the views of SHSMD or the AHA.