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AHE Environmental Services Week 2015 - Creating Wow: Every Patient...Every Time

This program highlights the results Madera has helped many hospitals, physician practices, etc. achieve. His strategies for accelerating patient satisfaction, employee, management and physician engagement, and a practical plan for crating the ultimate patient experience. With Madera, you are sure to capture a vision for excellence which can set your organization on an accelerated path to creating Wow!

member: $0.00
non-member: $0.00

AHE Environmental Services Week 2015 - Leading with Emotional Intelligence (part 1 and 2)

2 separate 30-minute webinars Being a likable leader improves employee retention. Being an emotionally intelligent leader drives overall health within the organization. Learn how to bridge the gap and get the cliff notes to success in leading your company. During this webinar we will discuss: • The definition of Emotional Intelligence (EI) • Seven dimensions of EI • Using EI to control the outcome and get the response you want from your co-workers, team mates, even your boss!

member: $0.00
non-member: $0.00

AHE Environmental Services Week 2015 - Leading with Emotional Intelligence (part 5)

2 separate 30-minute webinars Emotions play a crucial role in the decision making process. Learn how to analyze problems and generate the most sound decisions. During this webinar, we will review: • The 6 step model to ensure emotionally intelligent decisions • Leading with emotionally intelligent decisions • How to ensure multi-dimensional decisions to bring your team along

member: $0.00
non-member: $0.00

AHE June 2019 The Lean Management System in Healthcare

Learn how to use Lean to eliminate waste in Environmental Services processes and to drive continuous quality improvement.

member: $0.00
non-member: $239.00