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Communication among patients, families, practitioners and clinicians is at the very core of healthcare. Clear transfer of information, feedback and concerns from patients, as well as effective teamwork among practitioners, is dependent upon the ability to communicate effectively. In short, communication is a complex, two-way process prone to accidental misunderstanding, missed meaning and error.

ASHRM Risk Management Pearls: Enhance Communication in Healthcare Setting, 2nd Edition (single copy), addresses this critical aspect of healthcare by providing practical tips and strategies that focus on both patient and practitioner perspectives. Recommendations are keyed to a variety of processes in acute care, psychiatric, outpatient surgical clinics, emergency departments, intensive care units, physician offices and long-term continuing-care facilities.
Also sold in 5 PACK, see product #178575.