The Communication and Reconciliation Program: An Implementation Workbook for Disclosure, Apology and Resolution

Description

This workbook is an implementation workbook for Disclosure, Apology and Resolution. It is a guide for the risk manager through the process of how to ascertain the organization's needs and readiness, identify available program resources and create a plan to successfully implement the chosen program. It was created to be both a collection of tools and a documentation of actions taken during the process, which will serve both the risk manager and the facility as a reference during and after the implementation.

This workbook can be used to:

1. Assess the organization's readiness
2. Identify the important stakeholders
3. Capture a strong organization vision
4. Create a strong program foundation
5. Build a sustainable, measurable program
6. Support patient facing medical professionals in conducting disclosure, apology, and reconciliation discussions