HCMC Webinar: From Visibility to Action: Real-Time Capacity Monitoring and the Levers That Move Patient Flow

Date: Sep 09, 2026 - Sep 09, 2026

HCMC Webinar: From Visibility to Action: Real-Time Capacity Monitoring and the Levers That Move Patient Flow 

Members FREE | Non-Members $79 
Time: 12pm CST- 1pm CST

OVERVIEW:

Effective capacity management requires more than visibility—it demands coordinated, real-time action across a complex health system. This session will explore how the Emory Healthcare Capacity Command Center is operationalizing real-time capacity monitoring to drive measurable improvements in patient access, throughput, and system performance.

Using a health-system Command Center model, this presentation will focus on two high-impact operational levers:

• Strategic redirection of transfers (both emergent and urgent) across a multi-hospital network 
• Structured load balancing processes to distribute demand and prevent site-level saturation

Attendees will gain insight into how these levers are deployed in real time, the decision frameworks that guide them, and the operational infrastructure required to sustain them. Practical examples will highlight how aligning clinical urgency, bed availability, and system-wide awareness enables proactive rather than reactive capacity management. 

 LEARNING OBJECTIVES:

After attending this session, the learner will be able to:

• Describe how real-time capacity monitoring systems inform transfer decision-making and system-wide situational awareness. 
• Differentiate between transfer redirection strategies for emergent vs. urgent patients and identify when each approach is operationally appropriate. 
• Explain the key components of an effective load balancing process, including triggers, governance, and escalation pathways, to optimize patient flow across a hospital network.  
   

CECs: 1

By attending this program, offered by HCMC, participants may earn up to 1 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.