hospital and health system leaders are considering consumerism initiatives, as organizations
work to determine how best to meet the rising expectations of today’s health
care consumers. A recent survey of more than 200 hospitals and health systems
nationwide shows that only 8 percent demonstrate strong consumer-centric
performance, while nearly 70 percent either have not yet begun, or are in the
early stages of their consumerism efforts. This session provides an in-depth
look at the survey results, including the specific types of initiatives
organizations are targeting, existing capability gaps, and key areas requiring
additional focus by hospital and health system executives and boards as health care
moves to a more consumer-centric focus.
· Numerous forces
are driving the need for a more consumer-centric health care model
· Discussion of key survey
insights and analytics
· Next steps for
hospital and health system leaders in helping to build a more consumer-centric
After attending this session, attendees will be able
Learning Objective 1: Describe the many
forces driving the need for health care providers to focus on consumerism.
Learning Objective 2: Discuss the
overall performance of U.S. hospitals in pursuing consumerism goals, including
current initiatives, capability gaps, and future priorities.
Learning Objective 3: Understand the
role of hospital and health system executives and boards in driving organizational progress toward a consumer-centric focus.