AHRMM eLearning Course: Customer Service in Health Care Supply Chain Certificate Course

Product Code: 314EL0119ATC

Member: $98.00
Non-Member: $198.00



Customer service goes much deeper than helpfulness. The effectiveness of a supply chain department is relative to the respect it has among other departments within the organization, resulting in increased acceptance of and participation in supply chain policies and standardization efforts. A truly efficient supply chain allows clinicians more time to meet and exceed their goals, improve patient care and satisfaction and ultimately, reimbursement outcomes.
This course covers the considerations and essential elements of good customer service, especially as they relate to the supply chain function of a health care provider. Not only are these skills important in a team-centric environment, they can create collaborative relationships with other departments. These are often the departments that supply chain works most deeply with including nursing, surgery, finance, imaging, cardiology and laboratory.
Upon completion of the six course modules, learners will receive a certificate in Health Care Supply Chain Customer Service and 2 continuing professional education (CPE) credits.
Learning Objectives
  • Explain why excellent customer service skills are important in supply chain, and how they can be leveraged
  • Identify the key steps to improve and resolve specific customer service concerns and create a lasting culture of teamwork within supply chain  
  • Define who your customers are and how each segment is served best
  • Design evaluations and analyze results to improve specific areas
  • John Strong,  Co-Founder and Chief Consulting Officer, Access Strategy Partners, Inc.