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HCAHPS Scores, the Patient Experience, and the Affordable Care Act from the Facility Perspective - Print Edition
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Description
Access to the complete library of ASHE monographs and discounts on all publications are included in ASHE membership. Visit ashe.org/ashe-membership now! An increasing amount of evidence and patient testimony is demonstrating the positive impact the healing environment can have on patient outcomes and HCAHPS scores. Along with other factors that influence the healing environment, the physical environment and the role of the facility manager and the facility staff have an impact on the patient experience and HCAHPS scores. This monograph provides an introduction to the terminology, research and resources needed to understand the HCAHPS program and an overview of improvements some health care organizations across the country have implemented to improve patient satisfaction. Take advantage of our bulk purchase discounts on print publications!
Buy 11 to 50 copies: 15% off
Buy 51 to 100 copies: 20% off
Buy more than 100 copies: 25% off
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