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MEASURE COMPETENCY & COMPLIANCE; MEASURE SUCCESS - Volunteer competency is a multi-faceted component of volunteer program management encompassing the entire scope of a volunteer’s service to an organization. In the highly regulated healthcare environment, volunteer competency has come under increased scrutiny by credentialing agencies that evaluate compliance with specified standards. ACE IT: Annual Education, Competency, and Evaluations of Performance is intended to define volunteer competency, identify its various aspects, outline expectations of volunteer programs for compliance with particular standards, and provide specific examples to assist healthcare volunteer administrators in implementing best practices for volunteer competency.