Join 70% of surveyed attendees that stated they can implement the information presented in this session. 

 

Your patient experience is only as good as your least engaged employee. However, employee turnover rates are up five percent from 2010. It's time to pay attention to the employee experience. Internal customer service is more than the employee of the month or typical morale-boosting efforts. If you want your team to roll out the red carpet for patients, then you must roll out the red carpet for them. In this high-energy, interactive session learn strategies for improving workplace communication, offering personal and professional development, and applying customer service principles to your staff. Learn how the HR team can help organizational leaders build the kind of place where people love to come to work!

 

1. Identify key customer service strategies for improving employee retention
2. Learn how to evaluate the gap between the employee experience you want to create and the one you currently provide
3. You will obtain actionable ideas for getting people engaged in your mission, excited to come to work all day and feel valued
 

DonnaCutting, CSP, BA 

Founder & CEO, Red-Carpet Learning Systems, Inc. 

 

1 (CHHR) 1 (SHRM) 1 (HRCI)