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Health care organizations are struggling with employee engagement. Some employees are overworked and exhausted while others are feeling undervalued and neglected. Levels of stress and burnout are exceeding those seen in the past. The stakes are higher than ever as organizations grapple with financial challenges and fear. During this interactive, engaging program, HR leaders learn counterintuitive ideas for sustaining engagement. A Certified Trauma Professional, author and nurse, Vicki Hess brings a fresh perspective to the management of stress, trauma and burnout. Using concepts from her newest book, “SHIFT to Professional Paradise in Stormy and Uncertain Times,” she shares out-of-the-box ideas for HR professionals to use to help pick up the pieces and move forward. Participants walk away with practical, proven tools to support their organization now and in the future.
1.  Define the differences between stress, burnout and trauma.
2.  Tap into your own empathy to support others.
3.  List new ways to communicate with staff to bridge the engagement gap.
Vicki Hess, RN, HRD
Principal, Employee Engagement Solutions, LLC