Description

Achieve better results and more satisfaction, while improving your leadership skills!

Looking for quick help in solving daily workforce problems that demoralize both you and your staff, and lead to less-than-perfect outcomes? This book will help you lead and inspire, and elevate the opinions your patients and their families have of your institution. It contains training tools– exercises, checklists, meeting plans, question guides, scripts, and coaching techniques—and an appendix of additional resources that you can use to quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work.

It is an easy, quick read, designed to accommodate tight work schedules and just-in-time management schedules. It addresses the daily problems that afflict most organizations and contains proven solutions you can apply immediately to get the immediate results and benefits you seek.

Endorsements

“...a refreshing departure from the countless management books that are long on theory and opinion but short on usable advice...provides practical, easy to implement, and very positive solutions to the real life problems that health care managers face every day...step-by-step guidance and advice on what to say and how to say it will have you consulting the book again and again. It's like having a personal leadership coach (without the hefty hourly fee!)”– Keith L. Gee, Senior Vice President, Organization Development, WellSpan Health, York, PA

“...a host of usable tools to transform health care leadership for executives, employees, and most critically, for patients and their loved ones...teaches us how to truly partner with one another and ourselves to find wholehearted joy, satisfaction, and meaning in our lives as leaders...offers us not just the ‘what,’ but the step-by-step ‘how’ that so often eludes us....”– Lynne Rebecca Kornblatt, Esq., Chief Human Resources Officer, Albert Einstein Healthcare Network, Philadelphia, PA

Table of Contents

Contents
List of Figures and Tools
About the Author
Preface
Chapter 1.
Walking the Leadership Tightrope
Chapter 2.
Four Ways to Get a Grip
Chapter 3.
Inviting the Soul to Work
Chapter 4.
How Do You Say Thanks?
Chapter 5.
Healing a Troubled Relationship
Chapter 6.
The Meeting Meter
Chapter 7.
E-mail Etiquette
Chapter 8.
Starts with Me
Chapter 9.
Healthy Respect
Chapter 10.
The Management Coach
Chapter 11.
A Five-Point Plan for Breakthroughs
Appendix.
Additional Resources for Health Care Leaders
Index

Single copy also available.
Click here to order in single copy.

2008, approx. 124 pages, soft cover, 7” x 10”
Regular Price: Member $110.50 and NonMember $136.00
Discounted Priced: Member $66.30 and Nonmember $81.60