2012 Domains of Practice Certificate Program Season Pass Archived Package
Member Rate: $999
Nonmember Rate: $1500
The 2012 Season Pass archived package includes 12 individual CD-ROMs featuring the following resources for each module:
• Certificate of completion in that area of healthcare patient advocacy
• Module PowerPoint handouts
• Nursing contact hours certificate(s) (if applicable)
• Professional references and templates pertaining to the module (if applicable)

Module 1: Patient Advocacy- Presented January 2012
Module 2: Healthcare Management – Leadership- Presented February 2012

Module 3: Healthcare Management – Administrative- Presented March 2012

Module 4: Business Communication- Presented April 2012

Module 5: Interpersonal Communication- Presented May 2012
Module 6: Conflict and Conflict Resolution- Presented June 2012
Module 7: Grievance and Complaint Management- Presented July 2012
Module 8: Crisis Planning and Crisis Communication- Presented August 2012
Modules 9: Qualitative Research Methods and Data Analysis- Presented September 2012
Modules 10: Quantitative Research Methods and Data Analysis- Presented October 2012
Module 11: Data Management- Presented November 2012
Module 12: Customer Service and Customer Excellence- Presented December 2012